Refund Policy

Piplead is billed on a pay-per-delivered-lead basis. Customers are charged only for records that are delivered to their workspace or webhook and that meet the validity rules below.

A delivered record is considered valid if all of the following hold:

• The trader has not withdrawn consent at the time of delivery.
• Email and / or phone is present and well-formed (where contracted).
• The trader has had qualifying activity on the Piplead Trade Automation Platform within the recency window agreed in the order form.
• The record matches the regions, products, and segmentation contracted by the Customer.

A delivered record may be invalidated within 7 days of delivery for any of:

• Hard email bounce or invalid phone on first contact attempt.
• Trader opted out before contact was attempted.
• Region or segmentation mismatch against the order form.
• Duplicate of a record delivered within the prior 30 days.

Submit invalidations through the workspace or by emailing support@piplead.com with the lead IDs. Approved invalidations are credited as a 1:1 replacement record from the same campaign at no additional cost, or as account credit at the Customer's choice.

Once a record has been delivered and is valid under section 2, the Customer is invoiced for it. We do not issue cash refunds for delivered, valid records. Outcome-based metrics (deal closed, revenue generated) are not grounds for refund — the data is priced on quality of signal, not on the Customer's sales execution.

If the Service experiences a confirmed outage that exceeds the uptime commitment in the order form, Piplead will credit the Customer pro rata for the affected period, applied against the next invoice.

If the Customer believes they were charged in error, they must notify Piplead within 30 days of the invoice date. Confirmed billing errors are corrected via credit memo or refund to the original payment method.

On termination, any unused account credits are forfeited unless the Customer is terminating for Piplead's uncured material breach, in which case unused credits are refunded pro rata to the original payment method within 30 days.

Refund disputes that cannot be resolved with the support team can be escalated to billing@piplead.com for a final commercial review. Governing law and jurisdiction are those of the Terms of Service.